Frequently Asked Questions
FAQs
1. How do I pay for my order?
1. How do I pay for my order?
We use Shopify Payments to process all orders securely. We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- Shop Pay Installments
- PayPal
- Diners Club
For customers in Jamaica only, we also accept payment via bank transfer.
2. When will my order ship?
2. When will my order ship?
Orders are shipped within 1–2 business days of order confirmation. If there are any delays, we will notify you.
3. How long does shipping take?
3. How long does shipping take?
Delivery times vary by destination:
- USA: 3–7 business days
- Canada: 7–10 business days
- UK: 7–10 business days
- Jamaica: 1–2 business days
- Rest of the World: 7–21 business days
4. Where do you ship?
4. Where do you ship?
We currently ship to the USA, Canada, UK, Jamaica, and worldwide to the rest of the world. For estimated delivery times by destination, see our shipping times FAQ.
5. Do you offer wholesale?
5. Do you offer wholesale?
Yes, we do take wholesale and bulk orders for herbs, sea moss and soaps. Please visit the Wholesale page in the footer menu for more details on how to make Wholesale Orders or email us at yagalifestyle@gmail.com
6. Where do you get your herbs?
6. Where do you get your herbs?
All our herbs are ethically harvested from untouched, wild forest and woodlands in the hills of Jamaica, where the herbs grow in their natural habitat without human interference. We take care to harvest consciously so as to avoid disrupting the balance of nature.
7. Do you sell products to customers in Jamaica?
7. Do you sell products to customers in Jamaica?
Yes, we supply products to our very own locals and at a cheaper cost! For delivery we use our local courier services.
To order, email us at yagalifestyle@gmail.com or WhatsApp us at 1-876-321-0741.
Payments are made via banking transfers.
8. My tracking number isn't working. Why?
8. My tracking number isn't working. Why?
It takes 1-2 days after orders are made for the tracking number to reflect on the system for items to be shipped. However, feel free to contact us for updates on your order.